Privacy policy

What we collect

• Contact details: name, email, phone number.
• Booking details: service, price, time, address and any notes you add.
• Account data: role, notification preferences, saved addresses and favourites.
• Usage data: pages viewed and actions taken, used to improve the product.

How we use it

To create and confirm bookings, share the necessary details with your professional, send reminders through the channels you chose, process payments, prevent fraud and abuse, and improve the service.

What professionals see

A confirmed professional sees your name, phone number, appointment details and address. They do not see your payment details or your booking history with other professionals.

Marketing and the newsletter

If you subscribe to our newsletter we store your email address for that purpose only. Every email includes an unsubscribe link, and you can ask us to remove you at any time.

Retention

Booking records are kept for accounting and dispute resolution. Analytics data is stored in aggregate. You can request deletion of your account and personal data by emailing hello@naya.rw.

Your choices

• Turn any notification topic or channel off in your profile.
• Set quiet hours so reminders are held overnight.
• Request a copy of your data or its deletion at any time.