Help & support

Booking an appointment

Pick a service or neighbourhood on the homepage, choose a professional, then select a time from their live availability. You do not need an account to book — you can complete the whole flow as a guest and create an account afterwards to keep tracking it.

• Slots already booked by other customers are hidden automatically.
• Your selections are saved on your device for 12 hours in case you step away.
• Every booking gets a reference and a private tracking link.

Changing or cancelling

Open your booking from My bookings (or your guest tracking link) and use Reschedule or Cancel. We show the exact fee or refund before you confirm, based on how close the appointment is.

Payments

You can pay cash on arrival, or with MTN MoMo and Airtel Money. Card payments and payouts are rolling out per market. Receipts are downloadable from the booking page at any time.

Reminders and notifications

We send reminders before your appointment through the channels you choose — in-app, email, SMS or mobile push. You can set lead times and quiet hours in your profile so nothing arrives in the middle of the night.

Safety and vetting

Every professional applies with ID and portfolio evidence and is reviewed by the Naya team before going live. Ratings are only left by customers with a completed booking, and our moderators remove abusive content.

For professionals

Providers manage requests, availability and earnings from the partner dashboard. Approve or decline requests with an optional note, and set weekly hours plus day-off exceptions — bookings block your calendar automatically.