Payments
Payment standards
Clear pricing, familiar payment methods and a receipt for every booking — whether you have an account or booked as a guest.
Accepted methods
- MTN Mobile Money
- Airtel Money
- Cash on arrival, where the professional accepts it
What you pay
The service price set by the professional, plus a small platform fee that covers booking, reminders and support. Any promo code discount is applied before the total is shown. There are no hidden charges at the door.
Receipts
A receipt is generated the moment a booking is paid. You can download it — and an Add to calendar file — from the booking page or your guest tracking link at any time.
Refunds and fees
Refunds follow the published cancellation policy and are shown to you before you confirm a change. Mobile money refunds are returned to the number that paid.
Security
- We never store full card numbers or mobile money PINs.
- Payment records are only accessible to the customer, the professional on the booking, and admins with payment access.
- Every payment attempt is logged for dispute resolution.
Disputes
If a service was not delivered as described, contact us within 48 hours with your booking reference. We review the booking record, timeline and messages before deciding on a refund.
Still need a hand?
Our Kigali team answers every message within one working day.